General Information:

How do I register and pay for a class?

Registering is easy. Simply call or visit your local Red Cross chapter. Business hours are Monday through Friday, 8:30a.m. – 4:30 p.m., excluding major holidays. If you prefer, complete and return the attached Registration Form via mail or fax. Prepayment of course fee(s) is required, so be sure to have your credit card or other payment information ready when registering.

Will I receive a confirmation – and can I get a receipt?

You can receive a class confirmation and receipt by sending a self-addressed, stamped envelope with your Registration Form. If you register online, you will receive an e-mail confirmation. Remember to verify the date and time of your training session as it appears on your confirmation.

Can I take a class if I have a medical condition or a special educational need?

We will work with you to accommodate medical conditions or disabilities as much as possible, although certification requirements vary among classes. For more information, or to pre-arrange a class, call the Health and Safety department at (540) 735-0500.

How actively must I participate in class?

You’ll learn more – and have more fun – by participating as much as possible. Most classes include videos, group discussions and skills practice that require you to participate in hands-on activities. Since some of the skills practice takes place on the floor, please wear comfortable, non-restrictive clothing.

To receive certification, you must attend all class sessions and pass both skills and written testing.

What if I’m late to class?

Since the core of most programs is taught at the beginning of class, you won’t want to miss a minute of class time. In order to maximize training time, session starting times are firm. Late arrivals are admitted at the discretion of the instructor, but tardiness may affect certification. If you arrive too late or miss a scheduled class, a re-registration fee may be assessed to register for another class.

Can I transfer or cancel a class?

If you need to transfer or cancel a class, please let us know at least two full working days in advance so we may fill your space. Please be sure to call during regular business hours (Monday through Friday, 8:30 a.m. – 4:30 p.m., excluding major holidays.) We will make every effort to accommodate your request, but refunds and transfers may not be honored if made without sufficient advance notice. A re-registration fee will be assessed if we cannot fill your space or if you miss your scheduled class. A $10.00 processing fee will be assessed for all refunds.